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Terms & Data Protection

DSNCON GmbH takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the GDPR and applicable data protection regulations.

1. Definitions

This data protection declaration is based on the terminology used by the European legislator for the General Data Protection Regulation (GDPR).

  • Personal data: Any information relating to an identified or identifiable natural person.
  • Data subject: An identified or identifiable person whose data undergoes processing.
  • Processing: Any operation performed on personal data, whether automated or not.
  • Controller: The entity determining the purposes and means of processing personal data.
  • Processor: An entity processing data on the controller's behalf.
  • Consent: Any freely given, specific, informed and unambiguous indication of the data subject's wishes.

2. Controller Information

DSNCON GmbH
Kloetzlmuellerstrasse 43
84034 Landshut, Germany
Phone: +49 871 20662010
Email: info@dsncon.com
Website: www.dsncon.com

3. Data Protection Officer

Harald Roessler (Managing Director). Contact details as listed above. Available for all data protection inquiries.

4. Cookies

This website uses cookies — text files stored via your internet browser containing unique identifiers. These enable recognition of individual browsers, user-friendly service optimization, and preference retention.

You may prevent cookie setting through browser adjustments or delete existing cookies at any time. Disabling cookies may limit website functionality.

The storage of cookies is based on Art. 6(1)(f) GDPR and § 25(2) TDDDG (formerly TTDSG). Where consent has been requested for cookies that are not technically necessary, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG.

5. Collection of General Data

When you access our website, general data is collected automatically, including:

  • Browser types and versions used
  • Operating system
  • Referring website (referrer URL)
  • Sub-pages accessed on our website
  • Date and time of access
  • Internet Protocol (IP) address
  • Internet service provider

This information is used for content delivery, website optimization, ensuring IT system security, and assisting law enforcement if necessary. Data analysis remains anonymous and is stored separately from personal information.

6. Contact via Website

Our website provides contact information for quick electronic communication. If you contact us via email or the contact form, your submitted personal data is automatically stored for the purpose of processing and responding to your inquiry. No transfer to third parties occurs.

7. Data Deletion and Retention

Personal data is stored only as long as necessary for stated purposes or as required by applicable statutory retention periods. When storage purposes expire or legal retention periods conclude, data is routinely blocked or deleted in accordance with legal requirements.

8. Your Rights as a Data Subject

a) Right of Access

You may obtain free information about your stored personal data at any time, including processing purposes, data categories, recipients, intended storage duration, and data source information.

b) Right to Rectification

You have the right to request rectification of inaccurate personal data without undue delay, including completion of incomplete information.

c) Right to Erasure

You may request erasure of your personal data when it is no longer necessary for its original purpose, when you withdraw consent, when you object to processing, or when processing was unlawful.

d) Right to Restriction of Processing

You may request restriction of processing when data accuracy is contested, processing is unlawful, or when data is no longer needed by us but required by you for legal claims.

e) Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller without obstruction.

f) Right to Object

You may object to processing of your personal data based on legitimate interest grounds or for direct marketing purposes. We will cease processing unless compelling legitimate grounds override your interests.

g) Right to Withdraw Consent

You may withdraw consent to personal data processing at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

9. Social Media Integration

Our website may integrate components from social media platforms including LinkedIn. When you access pages containing these integrations, a connection to the platform's servers may be established, which may transmit data such as your IP address and visited page URL.

If you are logged into a social media account while visiting our website, the platform may associate your visit with your account. You can prevent this by logging out before visiting our website.

For more information, please refer to the respective platform's privacy policy.

10. Processing Legal Basis

Our processing operations rely on the following GDPR legal bases:

  • Article 6(1)(a) GDPR: Consent-based processing for specific purposes
  • Article 6(1)(b) GDPR: Performance of contracts or pre-contractual measures
  • Article 6(1)(c) GDPR: Legal obligation compliance (e.g., tax regulations)
  • Article 6(1)(f) GDPR: Legitimate interest pursuit for business operations

11. Automated Decision-Making

As a responsible company, we do not use automatic decision-making or profiling.

12. Job Application Data Protection

Applicant personal data is collected and processed solely for the application procedure. Successful applicants' data is retained for employment relationship purposes. Unsuccessful applicants' data is automatically deleted two months after refusal notification, unless legitimate interests require extended retention.

13. Consulting & Quick Fix Services

a) Scope of Services

Each service offered on our consulting page (dsncon.com/consulting.html) has a clearly defined scope including duration, number of items covered, and explicit exclusions. The scope is described on the service detail page and confirmed at the time of booking. Services beyond the stated scope require a separate engagement.

b) Service Delivery

Services are delivered via video conference (Microsoft Teams) at the scheduled time. Quick Fix services have a maximum duration of 30 minutes. Consultation services have a maximum duration as stated in the service description (60 or 90 minutes). If the agreed scope cannot be completed within the allotted time, we will inform you and discuss options including a follow-up session or refund.

c) Payment & Pricing

All prices are net prices in Euro (EUR) excluding applicable VAT. VAT is calculated based on your billing address at checkout and displayed before payment. Payment is processed by Stripe and is due at the time of booking. The booking is confirmed only after successful payment.

d) Refund Policy

If we cannot deliver the agreed service (e.g., a Quick Fix issue that cannot be resolved within the 30-minute session), you are entitled to a full refund. Refund requests must be made within 24 hours of the scheduled session. Refunds are processed via Stripe to the original payment method within 5-10 business days. If you do not attend the scheduled session without prior cancellation (at least 2 hours before), no refund will be issued.

e) Cancellation & Rescheduling

You may cancel or reschedule a booking free of charge up to 2 hours before the scheduled time via the link in your confirmation email. Cancellations made less than 2 hours before the session are non-refundable. No-shows are non-refundable.

f) Liability

Our consulting and Quick Fix services are provided on a best-effort basis. While we apply professional standards and 20+ years of experience, we do not guarantee specific outcomes. We are not liable for indirect damages, lost revenue, or consequential damages arising from the use of our services. Our total liability per engagement is limited to the amount paid for that specific service. This limitation does not apply to damages caused by intent or gross negligence.

g) Confidentiality

All information shared during a consulting session (credentials, code, architecture details, business data) is treated as strictly confidential. We will not share, store, or use your information for any purpose other than delivering the booked service. Upon request, we will sign a mutual NDA before the session.

h) Access & Credentials

Some services require temporary access to your systems (SSH, admin panels, repositories). Access is used solely for the purpose of the booked service and only during the screen share session. We recommend changing passwords and revoking access after the session. We do not store access credentials.

14. Changes to These Terms

We reserve the right to update these terms to reflect changes in legal requirements or our services. The current version is always available at https://www.dsncon.com/terms.html. By booking a service after changes are published, you accept the updated terms.

Last updated: March 2026

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